Privacy Policy

📄 Introduction

hhbd3 ('we', 'us', or 'our') operates the online gambling platform accessible at https://hhbd3.vip and is committed to protecting the privacy of all registered players and visitors from Bangladesh and beyond. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you hold over your own data.

By accessing or using hhbd3's platform — including our cricket betting, live casino, slots, crash games, and card game sections — you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

This policy applies to all personal data processed by hhbd3 in connection with the services offered through our website, mobile application, customer support channels, and any associated promotional activities. We reserve the right to update this policy periodically, and we encourage you to review it regularly to stay informed about how your information is handled.

🗂️ Information We Collect

When you register an account, make a deposit, place a bet, or contact our support team, hhbd3 collects personal data necessary to operate the platform securely and comply with applicable regulations. The categories of personal information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document (National ID, passport, or driving licence) for account verification purposes.
• Contact information: email address, mobile phone number (including your bKash, Nagad, or Rocket registered number), and residential address within Bangladesh.
• Financial information: transaction records including deposit amounts, withdrawal requests, payment method references (bKash wallet numbers, Nagad account identifiers, Rocket references, Visa/Mastercard masked card details), and account balance history.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, betting history, game activity logs, and approximate geolocation data derived from your IP address.
• Communication data: records of any messages sent to our customer support team via email or live chat, including timestamps and the content of those communications, to help us resolve your queries accurately.

We collect this information directly from you at registration, through your ongoing use of the platform, and automatically via cookies and similar tracking technologies. We only collect data that is genuinely necessary for the specified purpose and do not retain it beyond the period required.

⚙️ How We Use Your Information

hhbd3 uses the personal data we collect for the following specific and legitimate purposes:

• Account creation and identity verification: to register your account, confirm your identity, and fulfil Know Your Customer (KYC) obligations to prevent fraud, money laundering, and underage gambling on the platform.
• Service provision and platform operation: to process your deposits and withdrawals via bKash, Nagad, Rocket, and card methods; to deliver the games, betting markets, and promotions you have requested; and to maintain your account securely.
• Customer support and communications: to respond to your enquiries, investigate complaints, send service-critical notifications (e.g. deposit confirmations, withdrawal status updates, security alerts), and provide assistance when you contact our team.
• Responsible gaming and fraud prevention: to monitor player activity for signs of problem gambling, enforce self-exclusion requests, detect unusual patterns that may indicate fraud or multi-accounting, and protect the integrity of the platform.
• Legal and regulatory compliance: to fulfil our obligations under applicable laws, respond to lawful requests from regulatory authorities, and keep records required under anti-money-laundering (AML) and counter-terrorism financing (CTF) frameworks.
• Platform improvement and analytics: to analyse aggregated, anonymised usage patterns in order to enhance game selection, improve site performance, optimise the mobile experience for players in Dhaka, Chittagong, Sylhet, and other regions of Bangladesh, and develop new features.

🍪 Cookies and Tracking Technologies

hhbd3 uses cookies — small text files stored on your device by your browser — along with similar technologies such as local storage and session tokens, to ensure our platform functions correctly and to provide you with a personalised, seamless betting experience.

We use the following categories of cookies on the hhbd3 platform:

• Strictly necessary cookies: these are essential for you to navigate the site, maintain your login session, access your account securely, and complete transactions. They cannot be disabled without breaking core platform functionality.
• Functional cookies: these remember your preferences such as language selection (English or Bengali), previously used payment methods, and display settings — so you do not have to re-enter them on every visit.
• Analytics cookies: these collect aggregated, anonymised data about how users interact with the site — which game categories are most popular, which pages see the highest exit rates — to help us improve the platform for Bangladeshi players.

You may manage or disable non-essential cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the hhbd3 platform and some features may not work as expected. Strictly necessary cookies cannot be disabled through this mechanism.

🤝 Sharing of Personal Information

hhbd3 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may, however, share your information with the following categories of trusted recipients where necessary to deliver our services or comply with legal obligations:

• Payment processors and financial service providers: to process transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers are contractually bound to handle your financial data securely and exclusively for the purpose of completing your requested transaction.
• Technology and game providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may receive anonymised technical identifiers to deliver game functionality, but they do not receive your full name, payment details, or contact information.
• Regulatory and law enforcement authorities: we may disclose personal data to government agencies, law enforcement bodies, or judicial authorities when required to do so by applicable law, valid legal process, or to protect the rights and safety of our users and the public.

In all cases, any third party that receives personal data from hhbd3 is required to handle it in accordance with applicable data protection standards and is prohibited from using that data for any purpose other than the one for which it was disclosed.

💳 Payment Data Security

hhbd3 handles all financial transactions with the highest level of care. We use SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Payment information submitted via bKash, Nagad, Rocket, or card networks is processed through encrypted channels and is never stored on our servers in plaintext form.

We do not store complete card numbers. Card transactions are tokenised by our payment partners and the token, rather than the raw card details, is stored for future use. Mobile financial service (MFS) account references such as bKash and Nagad numbers are stored securely with access restricted to authorised hhbd3 operations personnel only.

🗄️ Data Retention

hhbd3 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data is retained for the duration of your active account relationship with us. Following account closure, we retain certain records — including transaction logs and KYC documents — for a period of up to five (5) years to comply with anti-money-laundering regulations and to defend against potential legal claims.

Technical logs and analytics data are retained in an aggregated, anonymised format and do not identify individual users beyond the period required for operational purposes. Once the retention period expires, data is securely deleted or permanently anonymised in accordance with our internal data management procedures.

⚖️ Your Rights Over Your Data

As an hhbd3 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data hhbd3 holds about you, along with information about how it is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right of erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under AML and KYC regulations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately upon receiving your objection.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

We will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it before the initial deadline expires.

🔐 Data Security Measures

hhbd3 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative systems.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights, hhbd3 will notify affected users promptly and take all necessary remedial steps to contain and mitigate the incident.

🔞 Children's Privacy and Age Restriction

hhbd3 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and refund any deposits made, in accordance with our responsible gaming obligations.

Parents and guardians who believe that a minor in their care may have registered on the hhbd3 platform are urged to contact our support team immediately at [email protected]. We will investigate promptly and take all necessary action. hhbd3 supports responsible gaming initiatives and the protection of vulnerable individuals across Bangladesh.

🔄 Changes to This Privacy Policy

hhbd3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable law, or the technological environment in which we operate. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the hhbd3 platform after any changes to this Privacy Policy are posted constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue using our services and may request account closure by contacting our support team.

✉️ Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hhbd3 processes your personal data, please do not hesitate to reach out to our dedicated data support team. We are committed to addressing your enquiries promptly and transparently.

You can reach our support team by email at:

[email protected]